Customer Case Study
Sysmex reaches 100k+
global customers with
transformational product
training
global customers with
transformational product
training
Sysmex is a global manufacturer of the instruments and software needed for in vitro diagnostics. They provide sales and support services to more than 190 countries and regions worldwide.
Prior to joining Eurekos, Sysmex training was almost entirely done in face-to-face workshops delivered on-site to lab technicians, doctors and clinicians. While it was a highly effective, it was expensive and time consuming, and wasn’t flexible or scalable enough to keep up with product changes and growing demand.
Sysmex has now created a hybrid learning model of in-person and on-demand training, all managed on the Eurekos platform. The program has resulted in transformational growth for their training program and the broader business, including:
- 68% growth in 2022
- 100k+ users globally
- 10,000+ users a month
- 36% more active users in 2022
- 92% of users agree the program is high quality
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